GTC | Manteio

Effective from 05.05.2022. In this document, Manteio GmbH is referred to as ‘Manteio’.

These GTC form the contractual basis for all business relationships between Manteio and its customers regarding goods and/or services, unless otherwise agreed in writing.
Deviating terms from the customer are not recognized and do not form part of the contract. By accepting an order and/or delivery, the customer agrees to these GTC.
These GTC also apply even if the customer confirms the order, purchase, and/or delivery with different terms.
Where not otherwise specified, the requirement for written form also includes communication via fax or email.
Entering into a contract (delivery of goods and/or services) does not constitute a partnership or similar legal relationship.

Manteio is only bound by written contracts signed by Manteio (framework agreements, individual agreements, Manteio order confirmations, etc.).
Amendments or supplements require the same written form.
Deliveries and services are conclusively listed in Manteio’s order confirmations and any accompanying documents. Manteio reserves the right to make improvements.
Changes to the assortment, production, or deadlines may be made at any time. Specifications such as weight and dimensions are non-binding.
Any order confirmation not refused in writing by the customer within 4 business days is considered accepted.
The terms and conditions defined by Manteio are deemed accepted unless the customer refuses them in writing within 4 business days.
The interpretation of international trade clauses follows Incoterms 2010.

Unless otherwise agreed in writing, all prices are net, excluding VAT, ex works (according to Incoterms 2010), without packaging or deductions. All additional costs such as taxes, freight, insurance, export, transit, import, and other permits or certifications are borne by the customer.
Manteio reserves the right to adjust prices if labor, material, energy costs, or exchange rates change between the offer and fulfillment date.

Unless otherwise agreed in writing, payments must be made by the customer according to the agreed terms, net without deduction, at Manteio’s place of business.
Unless agreed otherwise, invoices are due within 30 days of issuance, without deduction, including but not limited to discounts, bank charges, or withholding taxes.
If payment is not made on time, the customer is in default without further notice. In such cases, Manteio may withhold further deliveries or services until the delay is resolved.
For export deliveries, unless otherwise agreed, payment must be made via advance payment, irrevocable bank guarantee, or confirmed letter of credit.

Manteio retains ownership of all deliveries until full payment is received. Manteio may register this retention of title at the customer’s expense in public registers. The customer is responsible for maintaining the goods and insuring them appropriately against theft, fire, water, and other risks during this period.
The customer irrevocably authorizes Manteio to take all actions and make all declarations necessary to register the retention of title.

Unless otherwise agreed, packaging materials are invoiced to the customer and become their property upon payment.
Containers, frames, pallets, and other items belonging to Manteio must be returned in good condition within 30 days of receipt, freight-free. Otherwise, they will be invoiced. If the packaging material belongs to the customer, it must be delivered in good condition by a pre-agreed date to a location specified by Manteio.

Delivery time begins once the contract is signed, all required permits are obtained, payments and securities are made, and key technical points are clarified.
The deadline is met when Manteio notifies the customer of readiness for dispatch.
Manteio is not liable for delays due to force majeure (natural disasters, strikes, war, pandemics, etc.) or for delays communicated in writing before delivery.

Unless agreed otherwise, benefit and risk transfer to the customer when the goods leave Manteio's facility.

Manteio inspects goods and services before dispatch as usual. Additional inspections must be agreed separately and paid for by the customer.
The customer must inspect goods and report any defects immediately and no later than 8 days after receipt. Failure to do so implies acceptance.
Acceptance inspections and terms must be agreed in writing.

In general, we do not offer returns, exchanges, or refunds for products once purchased. This does not affect your statutory rights in the case of defective products.
In exceptional cases, MANTEIO may grant a return at its sole discretion. In such instances, the conditions of the return must be discussed and agreed upon individually in advance.

Unless otherwise agreed, the warranty period is 36 months from shipment. Prototypes and samples are excluded.
Manteio will, at its discretion, repair, replace, or credit defective parts due to poor materials, design, or execution if the defect is reported within the warranty period and accepted by Manteio.
Warranty excludes wear-and-tear, accidental damage, or damage resulting from improper use.

These GTC govern all contract breaches and legal claims. Claims for damages, contract cancellation, or price reductions are excluded unless otherwise stated. Manteio is not liable for indirect or consequential damages unless caused by willful misconduct or gross negligence.

All IP related to Manteio’s products and services remains with Manteio.
No drawings or project documentation may be reproduced, used, or disclosed without Manteio’s written consent.

Changes or additions to these GTC are only valid in writing.
If any clause is deemed invalid, the rest remain unaffected. The invalid clause is to be replaced with one that most closely reflects the original intent.
Jurisdiction lies with the location of the Manteio entity involved. Manteio also reserves the right to bring action at the customer's place of business. The applicable law is the national law of the respective Manteio entity, excluding conflict-of-law rules.